Amazon Customer 1 The chair looks good, but I cannot use it because the pole does not fit into the hole of the base (both chair and ottoman). In addition, the holes do not match up so it is not possible to screw in the base. Extremely large and heavy, and was packaged very strangely in three separate homemade "boxes" made of various pieces of cardboard taped together. So I cannot repack it as it was. Too big and heavy to carry to a shipping company, so I cannot get a refund. It was really expensive, so I am very frustrated.